Shipping policy
SHIPPING POLICY
All merchandise purchased through our online shop is made to order. Please keep in mind that production time is separate from shipping/transit time.
Production Time
Most orders are produced and prepared for shipment within approximately 1 week. Production times are estimates and are not guaranteed.
Production may occasionally take longer due to product availability, inventory delays, production requirements, order volume, or other circumstances outside of our control.
Shipping & Delivery
Once production is complete, your order will be shipped to the address provided at checkout.
Domestic shipping times vary based on the destination and carrier. Delivery estimates provided at checkout or through tracking are estimates only and are not guaranteed.
Please remember that the total time between placing your order and receiving it includes both:
Production time + shipping/transit time.
Tracking Information
Once your order has shipped, tracking information will be provided using the contact information associated with your order. Please allow time for the carrier's tracking system to update after your shipment is processed.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered production or the shipping process.
Orders that are returned as undeliverable because of an incorrect or incomplete address may require an additional shipping charge to be resent.
Lost or Delayed Packages
Carrier delays can occasionally occur after an order has shipped. If your tracking information has not updated for an extended period or you believe your package may be lost in transit, please contact us so we can review the shipment.
If a shipment is confirmed lost by the carrier or our fulfillment partner, we will work with our fulfillment partner to determine the appropriate resolution.
Packages shown by the carrier as delivered are not automatically considered lost. Customers should first check the delivery location, surrounding property, household members or neighbors, and contact the applicable shipping carrier when appropriate.
Damaged or Incorrect Orders
If your merchandise arrives damaged, defective, or incorrect, please contact us within 6 days of delivery. Please refer to our Returns & Refunds Policy for additional information.
Questions About Your Order
For questions regarding an online merchandise order, please contact:
chelsea.rootssalon@gmail.com
owner.rootssalon@gmail.com
Please include your order number when contacting us so we can assist you as quickly as possible.